|Warranty | Color Disclaimer | Free Shipping | Terms And Conditions | Privacy | Guarantee | Order Changes | Phone Orders|
What is covered: All products are warranted against defects in materials and workmanship.
Who is covered: This warranty extends only to you as the original purchaser, in a residential application.
What is not covered: This warranty does not cover normal wear and tear or any damage or loss caused by abuse or misuse or improper installation. All materials can lose original intensity after long exposure to the sun. When left for extended periods in direct sunlight, plastics tend to crack. All cords will eventually wear out. We consider these things normal wear and tear not covered by this warranty. Colors may vary from lot to lot and may not exactly match sample swatches or previous purchases.
For How Long: This warranty coverage will be for as long as you the original buyer at retail owns the products. Any implied warranties which you may have are in duration to the time during which you, as the original buyer at retail own our products. Some states do not allow limitations on how long an implied warranty lasts.
What We Will Do: If your product is defective during the warranty period we will, at our option, either repair or replace, without charge, that defective product. This shall be your sole remedy under this warranty.
No Liability for Incidental or Consequential Damages: Repair or replacement of defective products are your sole remedy under this warranty and incidental in no event shall we be liable for transportation costs to or from the dealer, costs of removal or reinstallation of our products or incidental or consequential damages, so the limitation or exclusion may not be applied to you.
How to get Service: To obtain service under this warranty, return your products along with the original sales receipt to the dealer from which it was purchased. You will be responsible for transporting the product to and from the dealer.
Your rights under State Law: This warranty gives you the specific legal rights, you may also have other rights which may vary from state to state.
Please be sure to order samples before placing your order. Monitor colors vary dramatically by manufacturer and lighting environment you're in. For this reason, we cannot honor our satisfaction guarantee on colors for those who did not previously order color samples.
Due to the variances in the wood's natural color, grain, etc. each dye lot will vary for any of the stained wood products. These variances are minimal, but there is no way to assure the exact color of stained wood blinds. If you are ordering multiple blinds we strongly recommend that you order all of them at the same time to ensure they come from the same dye lot and will match one another. Sample colors may also vary slightly as our samples may come from different dye lots than the blinds you receive.
Shipping is Free on all orders under approx. 90 inches. Orders 90 inches and over may incur an oversize handling fee.
Free shipping only to the continental 48 United States.
Terms And Conditions
1. You should assume that everything you see or read on the site is copyrighted unless otherwise noted and may not be used except as provided in these terms and conditions or in the text on the site without the written permission of usablinds.com.
2. usablinds.com assumes no liability, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the site or your downloading of any materials, data, text, images, video, or audio from the site.
3. Any communication you transmit to the site by e-mail or other methods, including any data, questions, comments, suggestions or the like is, and will be treated as, nonproprietary, unless otherwise specifically indicated. Anything you transmit becomes the property of usablinds.com and may be used for any purpose including, but not limited to, reproduction, disclosure, transmission , posting or general public information.
4. Subject to our Privacy Statement, all information submitted via this site shall be deemed and remain the property of usablinds.com and its affiliates, we and our affiliates shall be free to use, for any purpose, any ideas, concepts, know-how or techniques contained in information a visitor to this site provides through this site. usablinds.com and its affiliates shall not be subject to any obligations of confidentiality regarding submitted information except as agreed by the entity having the direct customer relationship or as otherwise specifically agreed or required by law.
5. Although usablinds.com, from time to time, monitor or review postings, transmissions, and the like on the site, usablinds.com is under no obligation to do so and assumes no liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such locations on the site. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. usablinds.com will fully cooperate with any law enforcement authorities or court order requesting or directing usablinds.com to disclose the identity of anyone posting any such information or materials.
Order Changes and Cancellations
We will do everything we can to help you with any changes to your order. We send your order directly to the manufacturer to ensure prompt production and delivery of your blinds. Most orders may be changed within the first 24 hours for no additional fees, however certain items instantly go into production and may incur a fee to change. Absolutely no changes after 24 hours. Orders may be cancelled within the first 24 hours for a minimum 10% transaction fee. All changes and cancellations must be done via phone.
All Phone order customers are responsible to verify their orders on the order confirmation that is emailed to them after checkout. Customers that fail to do so will void the satisfaction guarantee on the website. This is a tool to ensure no mistakes are made. We strongly suggest that you review your email confirmation after every order. If a customer does not receive an email confirmation for any reason such as an incorrectly entered email address, it is the customer's responsibility to contact usablinds in order to obtain their order confirmation.
This privacy statement covers the site www.usablinds.com.
usablinds.com is the sole owner of the information collected on www.usablinds.com. usablinds.com collects information from our users at several different points on our Web site.
In order to purchase items from this Web site, a user must first complete the registration form. During application process a user [is required to] give[s] contact information (such as name and email address), physical address and credit card information for purposes of the transaction. We require this information because we will:
Information provided to usablinds.com is not shared with any entities or parties who are not specifically in the business of providing wood blinds. Your information will not be sold, shared or otherwise distributed to anyone other than our blind fabricators who require this shared information for purposes of shipping your product. We understand and value the need for privacy with financial and personal information, and guard such data with the utmost care.
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
Special Offers and Updates
We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the opt-out options at the bottom of all such communications.
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications. Please see the Choice and Opt-out sections.
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature. [Users may opt-out of these communications. Please see our Choice and Opt-out section.]
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
Aggregate Information (non-personally identifiable)
We share aggregated demographic information with our partners and advertisers on occasion, to accurately depict the number of users on our site, the average traffic and/or usage statistics of the usablinds.com site, and other relevant information. This information is used to evaluate the viability and performance of www.usablinds.com. This is not linked to any personally identifiable information.
Third Party Advertisers
usablinds.com shares Web site usage information about users with a reputable third party (such as AOL, MSN and Yahoo) for the purpose of targeting our Internet banner advertisements on this site and other sites.
In the event usablinds.com goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred. Users will be notified via email AND prominent notice on the www.usablinds.com web site for thirty (30) days prior to a change of ownership or control of their personal information. If as a result of the business transition, the users' personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.
Users who no longer wish to receive our newsletter and/or announcements and promotional communications may opt-out of receiving these communications by selecting "unsubscribe" at the bottom of any e-mail and following the directions.
Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.
This Web site contains links to other sites. Please be aware that we, usablinds.com, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Surveys & Contests
From time to time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used/shared with the contest or survey sponsors to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users' personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use users' personally identifiable information for any secondary purposes.
This Web site takes every precaution to protect our users' information. When users submit sensitive information via the Web site, their information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number and/or bank check number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just 'surfing'.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every 6 months, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users' information is protected. Finally, the servers that store personally identifiable information are in a secure environment.
If users have any questions about the security at our Web site, users can send an email to firstname.lastname@example.org.
Supplementation of Information
In order for this Web site to properly fulfill its obligation to users it is necessary for us to supplement the information we receive with information from 3rd party sources.
Correcting/Updating/Deleting/Deactivating Personal Information
If a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information. This can usually be done by emailing our Customer Support at email@example.com. Or, contact us by telephone or postal mail at the contact information listed below.
Notification of Changes
If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.
usablinds.com offers a 30-day satisfaction guarantee. If for any reason you're not completely satisfied with your order, let us know and we'll make it right. We know that your window covering project is a significant investment, therefore we recommend your first order be for only one blind or shade so you can judge for yourself the quality and workmanship of our products. For this reason, we can only offer our satisfaction guarantee on the first blind or shade ordered. Additionally, as color selection and quality is very important, we require you to order free samples of our products in order to utilize our satisfaction guarantee. This will enable you to confirm color selection as well as quality.
Note: Dealer orders are not covered under our satisfaction guarantee.
Damaged Shipments / Freight Claims Policy
Upon the arrival of your order, immediately open and inspect it for any possible manufacturing defects or shipping damage. If you find product damaged or defective keep all packaging material as well as all blinds and parts and contact us as soon as possible! All remakes must be made according to the specifications given at the time of the original order. No exceptions! Any orders having defects from the manufacturer or from the freight carrier will be replaced or repaired as long as you contact us within 10 days of receipt of your order! Make sure to contact us within the specified 10 days or the defects or damage will be replaced or corrected at your expense. If the product requires replacement, you will be given a Return Authorization Number (RGA) and shipping address to return the product. All returns must have an RGA number for a refund or exchange. Keep your orginal boxes and packaging materials in the event you need to return your blinds, Usablinds cannot provide packaging materials. Please inspect your shipment before installing. Usablinds is not responsible for any installation fees.
In the event that your window coverings come damaged due to distress during shipping or manufacturing, please be advised that Usablinds Customer Service may require at its sole discretion that a digital picture be taken of the damaged product and sent to our customer service department. Usablinds may ask for a digital picture to expedite the process of coordinating either a remake or a repair of your window covering. Without a picture Usablinds Customer Service Department can not coordinate either a remake or a repair, without having the original product being sent back to Usablinds' manufacturer. If a customer is not willing to comply with this request, then it will be the customer’s responsibility to pay for a remake or the repair until the damaged product is sent back to our manufacturing facility where the product was made. After which, Usablinds will credit back the customer for the remake or repair.
If an order is shipped to an incorrect or undeliverable address due to the customer's mistake, the customer is responsible for postage to re-ship the blinds. Usablinds is not responsible for mistakes made by the shipping company.
21279 E. Stirrup St.
Queen Creek, AZ 85242
Click Here to contact customer support.